Vous souhaitez obtenir de l'aide ? Notre FAQ est là pour vous aider. Vous trouverez ici toutes les réponses à vos questions concernant le suivi de votre colis, la livraison, le paiement ou encore le retour de votre commande. Si vous avez d’autres questions, notre service client est disponible du lundi au jeudi de 9h à 18h et le vendredi de 9h à 17h au 03 22 51 05 63 ou par mail à l’adresse : contact@directmarques.fr.

How do I cancel my order?

Can I change my order?

Can I change my delivery address?

When will I receive my order?

How do I place an order?

Was my order successful?

What is your exchange policy?

What is your return policy?

How do I exchange my order?

How do I return my order?

Have you received my return?

When will I receive my refund?

What payment options do you accept?

Which currency is displayed on the website?

Do you store my payment information?

From where are your products shipped?

How long does it take to ship internationally?

I received a damaged Item, what do I do?

How are taxes and duties applied to international orders?

I forgot my password, What Should I do?

Will out of stock items be restocked?

Can I send a gift to someone and add a gift message?

Can I purchase and use a gift card online?

How do I get coupons?

How do I use my coupons?

How can I get more points?

How do I use my points?

How do I use my Gift Card?

What kinds of payment are accepted?

What are the conditions for campaigns?

How do I register?

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